313 results found
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support needed
having errors when clicking on details view for myCSF HITRUST controls and details. Please advise if you can see that in logs and how I can document the error.
1 vote -
2 votes
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Ability to inherit just the policy level (or just the policy and process levels)
Add the ability to inherit specific control maturity levels (e.g., just policy, just policy and process). This will be very helpful for internal inheritance, for situations where the same policies are used by the whole organization.
1 vote -
Data Clean Up
remove acccess to previous subscriber's data if non renewal
4 votes -
Configurable alerts in the QA reservation system of newly available QA blocks
Can a module and/or alerting capability be built in the QA reservation system to allow External Assessors to see available QA blocks without having to “Modify” an existing customers reservation. This would assist in project planning with prospect HITRUST clients and allow Assessors to see new openings if we are trying to improve a clients QA reservation.
8 votes -
open support incident via standalone button
Add a button/option to the top menu bar (or in the "need help" pop-out to start a support incident. Currently customers need to either chat, email, or call in a support incident and there is no way to directly start a support incident.
11 votes -
Add field in Assessment Report to show if requirement statement has been inherited
Add field in Assessment Reports and Custom Dashboards to show if a requirement statement has been inherited.
6 votes -
Inheritance - verify before removal
Under inheritance section, can a notice be populated to request user's confirmation to verify and confirm the removal of inheritance before removing inheritance, regardless of status. This will help avoid accidental removal of applicable approved inheritance.
6 votes -
Related Requirements
suggest related requirements that may be met with an uploaded document.
For example, a policy is loaded to support 00.a. A dropdown or picklist would be populated with other 00.a control requirements.6 votes -
Issue with offline upload
Hello, I'm having issues uploading the offline assessment to Opt1 – Shearwater Health 2022 Validated Assessment. It's saying 0 rows saved and 0 blank rows were skipped, but not updating the scores
2 votes -
How
There is no clear way to create a help desk ticket. When I open the "Need Help?" window there are links to suggest resolving an issue but if the problem isn't listed there's no further link or instructions on how to open and create a ticket for someone to get back to me. You need to make this option available and intuitive.
6 votes -
RDS
Add RDS button to the top panel - not intuitive as to how to get back to the options page
2 votes -
CAP Usability Issues
When using the Filter on CAPs there are some serious usability issues. First, the filter does not dynamically update so when you, for example, filter on Status of "Not Started" and then update said status you are returned to the list with the newly updated CAPs which now have a status of "Started - On Track" displayed in the list, so it requires the user to navigate down every time they enter a new status update for a different record.
Furthermore, the list is limited so you must click the "Load More" button. So after filtering you are presented with…6 votes -
Feedback Forum Usability
Feedback Forum Access not intuitive - trying to get to the main feedback forum page but there is no link and accessing the feedback feature does not allow the user to actually navigate to the broader feedback forum itself. Usability overall for Feedback and CAPs is an issue that results in highly inefficient time usage.
1 vote -
CAP Management is far too time consuming
CAP management, especially when creating cloned objects to simply run hypothetical scenarios or to plan for a future, is far too inefficient.
There needs to be the ability to "select" via a check box all of the "links" to a CAP and delete them all at once.
There also needs to be the ability to do the same at the CAP level so that they can be deleted en masse.
It should not take anywhere from 10-80 (!!!) individual clicks and actions to simply delete a CAP.6 votesThis is an excellent idea, and it's actually already included in a CAP handling and reporting improvement initiative slated for roll-out a little later this year. I attached a screenshot of the mock-up. Thanks for the feedback and for your patience as we continue to improve the CAP functionality in MyCSF. If you're interested, we're happy to have a call to walk you through the rest of the CAP enhancements included in the initiative.
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Required CAP Analytics Options
Currently there doesn't seem to be a single report that can be run that would filter all requirements needing a CAP AND the assessor comments. This may overlap with upcoming offline CAP worksheets, but currently is a manual process to create something incorporating all the information internal stakeholders want to see.
3 votes -
Implement a "Preview" CAPs option
Implement a "Preview" CAPs option before a "Generate" CAPs once the assessment is complete to enhance the QA process, allowing for the client to vet the caps and make sure they are confirmed allowing for more completeness, accuracy and integrity to the overall process.
5 votes -
When viewing the linked documents for a particular Requirement Statement, documents should download with the original file name.
Linked documents, when downloaded from the linked documents pop-up, are first previewed in the new document preview window, and when downloaded, are presented with a guid-style file name instead of the original name.
7 votes -
Preserve state when tree-traversing to Linked Documents for the Upper-Left 'Back-Arrow' Button
Having traversed four tree levels from the Assessment Selection level to a particular Linked Document in MyCSF and (subsequently) reviewed it, use of the Back-Arrow Button in the upper left of the window results in being immediately returned to the Assessment selection level (i.e. back four levels; out of the Assessment altogether) rather then the more intuitive expectation of stepping back one level at a time in the reverse of how one arrived at the Linked Document. Additionally, the "Close" button (which does follow the more expected path of closing the document and beginning the step-wise reverse traversal) may not…
1 vote -
Assessors shouldn't have to do anything on "not started" CAPs at interim
It would be nice that if a CAP is not started that MyCSF would be aware of such and not expect the assessor to do anything at interim. This would include attaching documentation since there is technically nothing for them to review. It is not user friendly to have to attach a document because the old score warrants it when there has not been any work done it.
2 votes
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