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  1. Move the linked illustrative procedures button/link to the main expanded view of the individual control, as oppose to having to click "More Info".

    4 votes

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  2. Please re-configure the Reports under Analytics to ensure that Requirement ID is part of the data pull. We manage this work at a requirement level and currently, every report that we run we have to do a cross-reference to pull in the requirement ID.

    2 votes

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  3. Currently, if we want to maintain our annual reassessment date, we need to submit our assessment on that specific date (i.e., we cannot submit an assessment earlier if it is ready). We should be able to submit at any point and mark the date of the submission, or simply keep the annual assessment date unless a different date is requested.

    2 votes

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    0 comments  ·  Performing & Submitting Assessments  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Under inheritance section, can a notice be populated to request user's confirmation to verify and confirm the removal of inheritance before removing inheritance, regardless of status. This will help avoid accidental removal of applicable approved inheritance.

    5 votes

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    0 comments  ·  Inheritance & Shared Responsibility  ·  Flag idea as inappropriate…  ·  Admin →

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  5. suggest related requirements that may be met with an uploaded document.
    For example, a policy is loaded to support 00.a. A dropdown or picklist would be populated with other 00.a control requirements.

    5 votes

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  6. 3 votes

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    0 comments  ·  Performing & Submitting Assessments  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Can a module and/or alerting capability be built in the QA reservation system to allow External Assessors to see available QA blocks without having to “Modify” an existing customers reservation. This would assist in project planning with prospect HITRUST clients and allow Assessors to see new openings if we are trying to improve a clients QA reservation.

    4 votes

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  8. When using the Filter on CAPs there are some serious usability issues. First, the filter does not dynamically update so when you, for example, filter on Status of "Not Started" and then update said status you are returned to the list with the newly updated CAPs which now have a status of "Started - On Track" displayed in the list, so it requires the user to navigate down every time they enter a new status update for a different record.
    Furthermore, the list is limited so you must click the "Load More" button. So after filtering you are presented with…

    4 votes

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    Planned  ·  1 comment  ·  Corrective Action Plans (CAPs)  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Illustrative Procedures are presented in 'narrative' form. Given that the number of 'elements' in an Illustrative Procedure factors into the scoring formula, might not be optimum as ambiguous results can arise based on individual interpretation of the number of elements (not everyone is a champion sentence parser). Ergo, suggestions for revised Illustrative Procedures could be:
    1) Bulletized elements with a numeric count provided; or
    2) Embedded numbering (e.g. 01, _02, 03, etc.) to identify each salient element again with a numeric count.

    Additionally, dynamically providing enough blank fields (i.e. # of elements * 5 maturities) in client response areas…

    5 votes

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    1 comment  ·  General Usability  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Linked documents, when downloaded from the linked documents pop-up, are first previewed in the new document preview window, and when downloaded, are presented with a guid-style file name instead of the original name.

    5 votes

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  11. There use to be a phone number we could call from the HITRUST main line that would connect us directly to support so that we could better explain some of our problems within myCSF. Recently HITRUST updated their phone lines and caused a never ending loop where you cannot access the support line. I've since talked to support through the chat to request this change and it still has not been updated.

    1 vote

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  12. Can you update the "Change / Cancellation Policy" section on the Reservation tab to include the requirement that your submission date cannot be less than 2 weeks before the QA block selected. This requirement is not written out anywhere online but is enforced.

    1 vote

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    0 comments  ·  Reservations  ·  Flag idea as inappropriate…  ·  Admin →

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  13. It would be helpful to organize the various authoritative sources on the factors page by type, similar to how the sources are organized in Microsoft's Trust Center. See pic for their example.

    1 vote

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    1 comment  ·  Pre-Assessment & Scoping  ·  Flag idea as inappropriate…  ·  Admin →

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  14. It is difficult to reverse an assessment if a domain has been submitted. I am proposing making it easier for a submitter to reverse an assessment if it was submitted in error. Or add functionality so that organizational information can be updated even if a domain has been submitted for an external assessor review.

    1 vote

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  15. When selecting the facilities where a platform/system is running, have the option to select all facilities rather than needing to go one-by-one.

    1 vote

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  16. When completing the Platforms/Systems table, some fields are marked mandatory. The Applications & Databases fields are not. However, HITRUST QA requires something to be included here. Please mark these fields as mandatory up front to minimize these QA tasks/findings.

    1 vote

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  17. Add a button/option to the top menu bar (or in the "need help" pop-out to start a support incident. Currently customers need to either chat, email, or call in a support incident and there is no way to directly start a support incident.

    3 votes

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  18. Add field in Assessment Reports and Custom Dashboards to show if a requirement statement has been inherited.

    3 votes

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  19. Similar to the customer's offline assessment, the external assessors would like to have this ability as well.

    2 votes

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  20. 2 votes

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