10 results found
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open support incident via standalone button
Add a button/option to the top menu bar (or in the "need help" pop-out to start a support incident. Currently customers need to either chat, email, or call in a support incident and there is no way to directly start a support incident.
11 votes -
How
There is no clear way to create a help desk ticket. When I open the "Need Help?" window there are links to suggest resolving an issue but if the problem isn't listed there's no further link or instructions on how to open and create a ticket for someone to get back to me. You need to make this option available and intuitive.
6 votes -
Help popup window color is not enough to read
Dear Team,
Background is in grey and letters in RED color, Really not able to read it, request you to change letters into white color or some visible color combination on all the HELP pop windows.
Thanks
11 votes -
User Guide - Make more apparent
Suggestion. It would be helpful if you put a link in the NEED HELP popup that indicates "Click here for User Guide"; And or as a tab at the top of every screen. Every time I have a problem, I try to figure out where the tab is. Because I am thinking of many things at once, I usually contract the Help Desk. Thank you, Anita Harris
3 votes -
7 votes
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help menu
Extremely unhelpful targeted help screens. There were questions asked on the help screen that were not answered in the help section. It linked to the general help area and did not provide any answers. Need better targeted help with real answers to the questions you select.
2 votes -
Help Context should be linked
Where we have help pages built (eg: Factors) you should be able to click on the factor and see the help information in a sidebar without having to leave the MyCSF page.
34 votes -
tool tips
Create "tool tips" pop up information showing features in MyCSF. Would be a lightbulb or similar icon highlighting when new functionality is added, and when all tips are viewed, goes to a sleep state. New functionality would cause the indicator to go back to a highlighted state. Should also be searchable like other process documents.
4 votes -
user guide needs better instruction on submitting an object to HITRUST
The user guide needs better instruction on how to submit an object to HITRUST, like a click-by-click walk through.
3 votes -
[BL] User Management in User Guide needs an Add User subtopic
The Admin topic in the user guide doesn't mention how to add a user. Also the 3.2 section shouldn't discuss the people tab. It should highlight the topics underneath it.
1 vote
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