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  1. When a client goes in and enters in their Corrective Action Plans, I think it would be helpful to have some supplementary guidance within the CAP form that describes what information HITRUST’s Assurance Team is going to expect during QA. As it stands now, there is very little context on what a client needs to provide in the ‘Corrective Action Plan’ box and it leads to some mixed results from the QA team. It would also be nice to understand the scored maturities within the CAP form rather than having to click out of the CAP box to see what…

    3 votes

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  2. Have the box turn green in each of the phases as they are completed. If something comes back and moves it to a lower phase make it red, the next phase should be highlighted in a new color.

    2 votes

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  3. Field Update
    - Please add "Response Date" column in the table to analyze our SLA matrix
    - "Filter" : Please provide "Select All" checkbox so that by unchecking it we can select the required filter, right now, all fields and data items are marked in "Filter", it takes time to deselect every one of them.
    - Show total count for "All" like you have count specified for other fields e.g. "Approved (3000), Rejected (40)...et.c

    2 votes

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  4. Current CSF controls do not take into account new remote working due to pandemic. The current CSF controls are not accurately reflecting current working environment and controls.

    3 votes

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  5. In the kanban view, the little (i) icons can be moused over to see how many outstanding items exist for the assessed entity, the assessor, or HITRUST. It would be helpful if there was a 4th task "owner" listed to reflect how many outstanding inheritance requests exist which are preventing the assessment from leaving the phase / state. Right now these are all showing up under the assessed entity, but in reality the assessed entity could be waiting for one of their service providers to approve their inheritance requests.

    3 votes

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  6. Similar to waiting for DMV or to see a doctor, continually show assessment status. For example, state there are 30 assessments ahead of our submission, and update as our submission moves up the queue. Or show submitted assessment has an estimated 8 weeks to be viewed by QA assessor and adjust as the assessment gets closer to being viewed. It would be helpful to know this.

    9 votes

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  7. When possible, authoritative sources should always appear as hyperlinks to the source itself. For example, anytime we show "NIST 800-53 R4 Control A-20" as a source, it should be presented at a link to https://nvd.nist.gov/800-53/Rev4/control/AC-20. These links should appear when authoritative sources are presented in the "References" section in the tool as well as within the sources presented in the "More Info > Authoritative Sources" window specific to the individual requirement statements.

    10 votes

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  8. A search bar present in the "Assessment" page which searches the entire assessment for the given search term. The only search capability currently present are in the documents repository, and it only searches the document descriptions and document names. This new assessment-wide search should consider:
    - customer comments
    - assessor comments
    - requirement IDs
    - requirement statements
    - document names
    - document descriptions
    - CAP responses
    - diary entries
    - scoping factor responses
    - (pretty much everything entered in an assessment)

    8 votes

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  9. When creating a targeted assessment, MyCSF should show a percentage of the coverage of the authoritative source's requirements provided through the targeted assessment.

    1 vote

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  10. Flag the assessment as insufficient for a NIST certification prior to being submitted to HITRUST so that the entity and assessor can verify the scores for those requirement statements. Also a list of requirement statements that apply to a NIST certification would be helpful.

    3 votes

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  11. Allow offline work and upload to MyCSF for CAPs

    16 votes

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  12. Suggestion to add a document report which can show which document related to Policy, Procedure and evidence. Hence, we can filter out which file(s) was used for evidence and which file(s) were used for P&P.
    Thanks

    2 votes

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  13. Under "Assessment Options" consider rephrasing this question as follows - the "Report Processing" piece being capitalized makes it seem like a specific offering type, which is confusing.
    - From: "Will this Assessment be submitted to HITRUST for Report Processing?"
    - To: "Will this Assessment be submitted to HITRUST for certification?" or something similar.

    2 votes

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  14. Allow documents to be tagged as third party assurance reports in interims, bridges, and readiness assessments. Currently they can only be tagged as such in validated assessments.

    3 votes

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  15. For timesheets and QA Sheets - it would be best to have this done electronically. Especially since we are remote - it's easier to have Executive and QA use the same document and electronically sign/initial.

    4 votes

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  16. Suggestion. It would be helpful if you put a link in the NEED HELP popup that indicates "Click here for User Guide"; And or as a tab at the top of every screen. Every time I have a problem, I try to figure out where the tab is. Because I am thinking of many things at once, I usually contract the Help Desk. Thank you, Anita Harris

    3 votes

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    0 comments  ·  Help  ·  Admin →
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  17. For requirements involving inheritance, there should be a button where the external assessors can either agree with the selected inheritance weight or disagree and suggest a new inheritance weight, similar to what exists for the maturity level scores. Rejecting the weight would send the requirement back to the client.

    5 votes

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  18. 7 votes

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    Planned  ·  1 comment  ·  Help  ·  Admin →
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  19. Extremely unhelpful targeted help screens. There were questions asked on the help screen that were not answered in the help section. It linked to the general help area and did not provide any answers. Need better targeted help with real answers to the questions you select.

    2 votes

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    0 comments  ·  Help  ·  Admin →
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  20. MyCSF should have a mechanism to suggest scoping factor changes based upon a pattern of Not Applicables applied when responding to the Assessment

    5 votes

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