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  1. Hello,
    In my subscription, I see there are 5 User Licenses, however, I could not assign the MyCSF license to my 4th user. System show 0/5 license available.

    Please help

    Thank you
    Khoa

    1 vote

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  2. There use to be a phone number we could call from the HITRUST main line that would connect us directly to support so that we could better explain some of our problems within myCSF. Recently HITRUST updated their phone lines and caused a never ending loop where you cannot access the support line. I've since talked to support through the chat to request this change and it still has not been updated.

    1 vote

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    Completed  ·  0 comments  ·  Help  ·  Admin →
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  3. When the client and assessor are viewing requirement statements for which partial inheritance is utilized, it is extremely hard to tell what score is being displayed and how it was calculated. Depending on the state of the requirement statement, you may be seeing the client's score or the aggregate score after the inherited portion of the score was averaged in. MyCSF does not indicate which score you are seeing.

    Instead of only displaying the aggregate score, MyCSF should display the client's score, inherited score, and aggregate score. This will increase transparency into the inheritance calculation that is happening automatically and…

    45 votes

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  4. Hi - Could you please advise on how I can unsubscribe from these emails?

    1 vote

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    0 comments  ·  Help  ·  Admin →
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  5. There doesn't seem to be an easy way to request support from within MyCSF. This feels like a pretty big oversight (and also makes me think I am overlooking it).

    1 vote

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    0 comments  ·  Help  ·  Admin →
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  6. Add the Kanban and Matrix dashboards to the Analytics tab to allow going directly to it as opposed to having to go through an assessment and 4 clicks to get to it

    1 vote

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  7. Hello, I'm looking our draft report. Can you show me where it is?

    1 vote

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    Completed  ·  0 comments  ·  Help  ·  Admin →
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  8. Currently we receive an email saying "you have received 1 notification in MyCSF" and that notification in MyCSF states "You've been assigned to assessment: The Company Interim." It'd be great if the notification specifically said that the interim letter was posted.

    17 votes

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  9. Once a control is selected for inheritance and the details are entered the inheritance button should change to another color. It would allow users to more easily track what work has already been completed and allow you a feature to develop reporting upon for what is currently selected.

    3 votes

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  10. Can a column be added to the main assessment page for the "Date of Certification" for each of the assessments? Maybe in between the "Status" and "Version" columns? This would be very helpful so we do not have to keep a separate spreadsheet of all of the certification dates to see exactly when interim reviews need to be submitted by. It would also make it visible for team members so they can make a more accurate plan and timeline to have in front of them.

    21 votes

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  11. Whenever a user is uploading a document, the tool needs to be able to automatically check to see if the document has either been (a) already uploaded into MyCSF or (b) already identified by name but not uploaded. This should operate similar to how uservoice checks for duplicate ideas at time of idea entry.

    55 votes

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  12. 47 votes

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  13. Currently, there is no way for users to remove inheritance or inheritance requests once submitted. If the auditor tests it, and finds that inheritance is not appropriate, there needs to be an easier way to remove inheritance rather than requesting from HITRUST support.

    25 votes

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  14. I can see a number of users affiliated with our assessor company.

    However, I can't add a new assessor staff member to the list of users. Note: This is a new staff member at the assessor company.

    It would be wonderful if there were a tool that would let me add new assessor staff to our assessment. How can I do that?

    1 vote

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    Completed  ·  1 comment  ·  Name & Security  ·  Admin →
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  15. 2 votes

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  16. when an interim assessment is generated the assessor comments should not be carried over from the original object. the assessor should be required to add new comments.

    20 votes

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  17. Please allow users to edit the Shared Responsibility Matrix spreadsheets.
    The value of this content comes from organizations utilizing it to manage their HITRUST programs.
    We need to be able to filter, sort, remove rows, add columns to document our environment and current state, etc.
    With the content locked down I currently need to cut your content from the SRM spreadsheet, then paste it to a new spreadsheet, and then re-format every column again.
    I understand your spreadsheet states that it must be used and distributed in your format but that is impossible when you lock it down.

    1 vote

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  18. Like in 1.0 click a document that is associated and bring up the information related to it.
    Document Preview without Downloading would be niceThis reader should be view-only (no edits)… in a future version we’d like edit capability (e.g. to allow annotations such as textboxes… if we can even get a read-only viewer for the time being that would be a big win)
    Allows a document to be viewed in the browser and optionally downloaded
    Maybe mimic the O365 outlook model or Google Drive model of handling files?
    only supports these file types:
    PICTURES: jpg png bmp tiff jpeg
    PORTABLE…

    18 votes

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  19. Really need to be able to clone my own assessment and do basic updates (i.e. removing the external auditor) without going through HITRUST Support. I have been going back and forth for days - and while the Support Team have been helpful, if I had the proper access, I would have been able to run what I need to get answers to my questions within a single business day. Right now, I am several business days on... I have been in contact daily with the Support Team, still don't have the clones I need in order to get answers to…

    1 vote

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    Completed  ·  0 comments  ·  Admin →
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  20. It would be helpful if a 'cloned' assessment retained the ability to properly re-clone all relevant controls, even if the Factors are changed to understand different configurations. Our company uses this approach to help inform business decisions. Right now, a new cloned assessment has to be created and can then only be run against a single set of Factors. Once those Factors are changed, it is not possible to get the same 'true clone' representing controls that are already met.

    1 vote

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    Completed  ·  0 comments  ·  Admin →
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