88 results found
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Out of User Licenses
Hello,
In my subscription, I see there are 5 User Licenses, however, I could not assign the MyCSF license to my 4th user. System show 0/5 license available.Please help
Thank you
Khoa1 vote -
HITRUST Support Phone Number
There use to be a phone number we could call from the HITRUST main line that would connect us directly to support so that we could better explain some of our problems within myCSF. Recently HITRUST updated their phone lines and caused a never ending loop where you cannot access the support line. I've since talked to support through the chat to request this change and it still has not been updated.
1 vote -
Unsubscribe Option
Hi - Could you please advise on how I can unsubscribe from these emails?
1 voteHi, please contact support@hitrustalliance.net and they can help out. If it's a MyCSF-generated email you're talking about, you can control your email settings from the "preferences" option of the drop-down in the upper-right of the page.
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Request Support
There doesn't seem to be an easy way to request support from within MyCSF. This feels like a pretty big oversight (and also makes me think I am overlooking it).
1 voteHi! Support is available in MyCSF from the "Need Help" tool that always hovers on the right of the page (red square that slides an info bar out when moused over).
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Kanban
Add the Kanban and Matrix dashboards to the Analytics tab to allow going directly to it as opposed to having to go through an assessment and 4 clicks to get to it
1 voteThe Kanban and Matrix dashboards are available in the "Views" button in the top navigation bar. An assessment doesn't have to be loaded up before either view can be assessed.
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Looking for draft report
Hello, I'm looking our draft report. Can you show me where it is?
1 vote -
Inheritance Color Coding
Once a control is selected for inheritance and the details are entered the inheritance button should change to another color. It would allow users to more easily track what work has already been completed and allow you a feature to develop reporting upon for what is currently selected.
3 votes -
When partial inheritance is utilized MyCSF should display the client score, inherited score, and aggregate score
When the client and assessor are viewing requirement statements for which partial inheritance is utilized, it is extremely hard to tell what score is being displayed and how it was calculated. Depending on the state of the requirement statement, you may be seeing the client's score or the aggregate score after the inherited portion of the score was averaged in. MyCSF does not indicate which score you are seeing.
Instead of only displaying the aggregate score, MyCSF should display the client's score, inherited score, and aggregate score. This will increase transparency into the inheritance calculation that is happening automatically and…
45 votesA "Scoring" tab has been added to the inheritance modal displaying the scoring calculations performed by MyCSF when inheritance is used.
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Make Shared Responsibility Matrix Spreadsheets Editable
Please allow users to edit the Shared Responsibility Matrix spreadsheets.
The value of this content comes from organizations utilizing it to manage their HITRUST programs.
We need to be able to filter, sort, remove rows, add columns to document our environment and current state, etc.
With the content locked down I currently need to cut your content from the SRM spreadsheet, then paste it to a new spreadsheet, and then re-format every column again.
I understand your spreadsheet states that it must be used and distributed in your format but that is impossible when you lock it down.1 vote -
Improved cloning functionality
Really need to be able to clone my own assessment and do basic updates (i.e. removing the external auditor) without going through HITRUST Support. I have been going back and forth for days - and while the Support Team have been helpful, if I had the proper access, I would have been able to run what I need to get answers to my questions within a single business day. Right now, I am several business days on... I have been in contact daily with the Support Team, still don't have the clones I need in order to get answers to…
1 vote -
Cloned assessment structures should retain cloned controls
It would be helpful if a 'cloned' assessment retained the ability to properly re-clone all relevant controls, even if the Factors are changed to understand different configurations. Our company uses this approach to help inform business decisions. Right now, a new cloned assessment has to be created and can then only be run against a single set of Factors. Once those Factors are changed, it is not possible to get the same 'true clone' representing controls that are already met.
1 vote -
I need to add a new assessor user to our assessment
I can see a number of users affiliated with our assessor company.
However, I can't add a new assessor staff member to the list of users. Note: This is a new staff member at the assessor company.
It would be wonderful if there were a tool that would let me add new assessor staff to our assessment. How can I do that?
1 vote -
2 votes
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Notification saying Interim report has been issued
Currently we receive an email saying "you have received 1 notification in MyCSF" and that notification in MyCSF states "You've been assigned to assessment: The Company Interim." It'd be great if the notification specifically said that the interim letter was posted.
17 votes -
Split HIPAA into Sub-Categories
The existing HIPAA Regulatory Factor is too broad and sometimes causes undesired HIPAA sections to be introduced into an Assessment. Use the new nesting functionality to split HIPAA into its sub-categories.
1 voteImplemented with latest CSF v9.4 update
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Phase out password rotation
I'm re-upping the Declined idea of phasing out password rotation. It's a bad requirement.
The following requirement I believe will eventually be less common as companies are moving away from rotating passwords and might need to be inclusive of all methods going forward as password rotating will probably be slowly phased out.
ID: 1031.01d1System.34510 “The organization changes passwords for default system accounts, at first logon following the issuance of a secure temporary password, when there is a suspected compromise, and no less than every 90 days for regular accounts or 60 days for privileged (i.e., administrator accounts).”
It has been…
2 votesImplemented with latest CSF v9.4 update
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Add field to the main assessment page for certification date
Can a column be added to the main assessment page for the "Date of Certification" for each of the assessments? Maybe in between the "Status" and "Version" columns? This would be very helpful so we do not have to keep a separate spreadsheet of all of the certification dates to see exactly when interim reviews need to be submitted by. It would also make it visible for team members so they can make a more accurate plan and timeline to have in front of them.
21 votes -
Add the ability to filter the inheritance request by requirement, date, and customer
Add the ability to filter the inheritance request by requirement, date, domain and customer (requestor)
1 vote -
Modify Comment Presentation on Inheritance Page
Adjust how the comments are rendered on the Inheritance pages. Identical to User Delegation, instead of displaying the entire comment, show an icon in its place and allow user to hover the icon to view comment.
0 votes -
Add controls specifications to each inheritance request to inform on percentage of inheritance
For controls that are shared between the CSP and the customer, HITRUST should add the controls specification related to each requirement, and have the customer list which controls specification is the CSP provider responsible for implementing. The percentage (weight) of the inheritance request will be based on the number of controls specification that the CSP is responsible for implementing relative to the total controls specifications associated with the requirement.
2 votes
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